Knowledge Base
Update Credit Card
To update the credit card you have on file with Rochen simply follow these steps -
- Log in to your account at https://my.rochen.com
- From the main My Rochen dashboard, scroll down until you get to the area with Billing options (Account & Billing). Click on the 'credit card' icon.
- From there you'll be able to add your credit card information.
- Once you update your credit card information, any unpaid invoices will be processed automatically. Upon successful payment you will receive a 'Card Payment Confirmation' email with a copy of the paid invoice attacahed. If the charge didn't go through, you'll receive a 'Card Payment Failed' email that will outline various possible reasons for the declined charge and steps you can take to resolve the issue.
No further changes are required unless you have an overdue invoice that needs to be paid. In such a case, this article will explain how you can pay your invoices manually, or open a billing support ticket so that we can assist you.
LOST PASSWORD? If you have misplaced your My Rochen log in details, or if your most recent set of credentials are not working for you, we can assist you with recovering them, per the instructions in this KB article
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