Knowledge Base



Important: Subscribe to Announcements Sections at Customer Forums!

It is extremely important that once your new Rochen account has been activated that you subscribe to receive notification of new announcements via email. If you do not subscribe then you will not be notified of important news relevant to your account such as scheduled maintenance windows via email, etc.

You need to subscribe to both the main announcements section as well as your server specific announcements section at the Customer Forums. General announcements or announcements which are relevant to multiple servers will be posted in the main section and announcements specific only to your server will be posted in your server specific section.

  • Main Announcements Section - You can subscribe to the main announcements section of the Customer Forums by clicking here ensuring the "Notification Type" is set to "Instant Notification Via Email" and clicking "Add Subscription".

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