Knowledge Base



How Can I Pay My Rochen Invoices?

Paying Your Overdue Invoices:

You can now pay your overdue invoices directly from your My Rochen account. To do so, simply follow these steps:

1) Under "Account & Billing"  Section on the  MyRochen Dashboard, click on "Invoices"

2) The invoices will either be listed as "paid" or "unpaid". Click on the invoice number of the "unpaid" invoice that you want to pay.

3) Once your unpaid invoice has loaded on your screen, underneath the invoice number, you will see a button that says "Pay Now". Click that button.

4) The system will now attempt to process your invoice and will take you to a new window or tab where the result will display as either "Paid" or "unpaid". We'll email you a payment confirmation notice with a copy of the paid invoice attached.  If payment is unsuccessful, an email notice will be sent listing possible reasons for the declined charge.

If you encounter any issues during the above process, or if your billing issue persists, please open a billing support ticket so that we can assist you. Thank you.

LOST PASSWORD? If you have misplaced your My Rochen log in details, or if your most recent set of credentials are not working for you, we can assist you with recovering them, per the instructions in this KB article

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